We recently purchased a CPO vehicle from Tenafly BMW and worked with Richard Viole this time. He helped me figure out which model I wanted, was extremely knowledgeable, efficient, responsive and highly professional. All in all the experience was flawless and we will continue to return to this dealership as we have over the past 20 years. All team members in Finance and Service are exceptional as well, and Crystal, the Produce Genius, is phenomenal.
They have it all covered! From Jason Lee the General Manager to Ricki Shamen of sales to Sean Mohammed the finance manager, there is no better all round team out there. I was greeted with a smile from the moment I walked in the door. All the staff is courteous and polite and the overall atmosphere is clean and attractive and had a feel of luxury. I highly recommend not only the dealership - one of the best I have been through - but the people there as well. It was such a wonderful experience - thank you all!
Great to work with such a knowledgeable and flexible sales person. Richard listened to our requirements and offered many solutions. We’d been shopping for awhile as our lease was expiring and Richard made it so easy for us to find the right car.
Great dealership, great people and great experiences! I live 40 miles away from this dealership but wouldn’t go anywhere else. I just drove home my 3rd BMW yesterday, and my salesman Manny is the absolute best. He doesn’t just sell you a car and forget about you, but keeps in touch throughout the lease to make sure you’re happy and things are well with the vehicle. I highly recommend this dealership and be sure to see Manny, he truly cares about his customers and spends the time finding what you want at your price point.
I had a great experience, from the greeter, the car loaner person, to the service specialist. I’m new to BMW, after my Lexus was totaled and my son let me adopt his BMW. I expect and am used to being treated well by my car dealer services centers. I was informed of the pending charges and given the option of accepting certain things regarding my car, and given a loaner that was not too different from my new car, Petra. I will go back.
We worked with Charles Carmona who was very knowledgeable and pleasant. He was not pushy at all but was very good with follow up. I would definitely recommend him!
Excellent and efficient assistance and service in the sale of a new vehicle. I would highly recommend the sales team at BMW in Tenafly NJ.
1. Richard Viole provide us very professional service and he tried hard to give us a great experience 2. I was disappointed to find out that the costume car was missing the audio system i asked to include in the car. i think that it will improve the overall experience if it will be easy to track what you order and what you get and not find it the day you pick up the car. 3. i spent almost 3.5 hours on the dealership to close the deal- i think that it can be more efficient
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